Knowledgebase
Dream Arcades > Dream Arcades Help Desk > Knowledgebase

logoSearch help:


» Category: Questions Before Buying  (Go back)

» Articles in this category:

 
Can I add more games later? Article rated 3.7/5.0
Yes, if you'd like to purchase additional game packs after receiving your arcade we can send you an upgrade disc along with the software itself.   Our arcades also feature access to our arcade game se...
Can I customize the computer included in the arcade? Article rated 3.0/5.0
Yes, for an additional fee we can upgrade your computer's hard drive or memory. However, the included PC's specifications are easily fast enough to play most arcade games from the late 70's through mi...
Can I get more than one light gun? Article rated 3.0/5.0
We do offer dual light guns, but we only officially support House of the Dead 3 with a second gun. Other games may work with two light guns, however we currently do not offer support in configuring th...
Can I get the arcade with or without side art? Article rated 3.7/5.0
If you'd like our side art stickers please let us know when filling out your order. They will be included inside the arcade, ready to be applied wherever you'd like.
Can I pick up the arcade myself? Article rated 3.0/5.0
Yes, you can save on shipping by picking the arcade up yourself. If you'd like to do so, we suggest using a pick up truck or large SUV. Rental trucks work as well and are likely cheaper than having th...
Can I take a look at an arcade before I buy it? Article rated 3.7/5.0
Yes, our facility is located in the Sacramento area in California. If you're interested in seeing our arcades in person, please check with us before you come by. We don't always have fully functioning...
Can you pre-install my favorite game? Article rated 3.7/5.0
We can install the games listed on the product page, as these are all licensed titles. We also have additional licensed games available that are not listed on our website due to limited quantities. Pl...
Do I need to install anything after getting the arcade? Article rated 3.0/5.0
No, everything on your arcade comes pre-installed. Just plug it in and turn it on to play.   The only setup that may be required is if a wireless adapter is purchased. Connecting to your wireless netw...
Do you ship internationally? Article rated 3.0/5.0
Yes, we have shipped as far as Antarctica. However, shipping costs to foreign countries can be prohibitive. If you'd like a shipping quote, just email us with your complete address, as well as the sty...
How long does it take to receive my arcade? Article rated 3.0/5.0
We try to keep each of our arcades in stock and we ship every Friday. However, due to strong demand some models can go on back order. Also, some upgrades can increase the time it takes to test and shi...
How many games does the arcade come with standard? How many more can I add? Article rated 3.0/5.0
Our pre-built arcades come with over 140 games standard, with over 300 total available with upgrades included.
How much does custom artwork cost? Article rated 3.7/5.0
Please contact us for quotes if you're interested in custom artwork, as different arcade models and panels have varying costs. Custom artwork will add at least one week to construction time for arcade...
What can I customize on the arcade? Article rated 4.2/5.0
Much of the arcade can be changed or customized to your choice. Custom artwork, button colors, and joysticks are available, along with a lighted trackball, a spinner, and wireless adapter. Free side a...
What if my arcade gets damaged during shipment? Article rated 3.5/5.0
Each arcade is shipped in a custom triple-wall box with over an inch of padding. When your arcade arrives, customers are provided at least ten minutes to inspect it and note any damage on the airbill....
What is the warranty? Article rated 2.6/5.0
All items are shipped FOB Dream Arcade's® facilities, located in Rancho Cordova, CA. The customer MUST open and inspect the arcade before signing for the delivery. In the event that any arcade or kit ...
 

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies