Submit a support request ticket
Dream Arcades > Dream Arcades Help Desk > Submit a support request ticket

Please do not call the sales line unless your arcade has just arrived or are having delivery issues, as our sales staff is not trained to handle support questions.

Priority is given to in-warranty support requests. However, currently free support is available for all Dream Arcades®, as well as those purchased by a 3rd party, regardless of age. Free phone support is available for arcades still in warranty, but still require a support request to be opened.

If you have any difficulties with this form, or with obtaining support for your arcade please e-mail our second level support team at:

Customer satisfaction is our highest priority. If you have questions or an issue with a product you have purchased from us, please let us know about it. If after contacting Dream Arcades® support, you feel your issue is not being handled appropriately, please e-mail:

All media inquiries should be sent to:


If you receive your arcade and it will not turn on or is damaged please note it on your airbill next to your signature and please call our sales line immediately. You do not need to open a support request.
In warranty requests are normally addressed in one business day. Out of warranty requests may take longer.
If your arcade is in warranty and you do not receive a reply within two days, please contact: All other requests please allow five business days.
If you have photos that are too large to attach to accompany your request (over 5 MB in size), please open a request and then send the photos to:

Please fill out the form as completely as possible. Required fields are marked with *

Name: *
Email: *
Confirm Email: *

Purchaser Name:
Purchase Date (Approx):
Contact Phone:
Arcade Model: *

What type of computer does your arcade have inside the cabinet? *

Subject: *
Message: *

Are you the original purchaser? *

Do you consider yourself to be computer literate? (this will help us determine the level of detail we need to provide):


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