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Holiday Support Notice:

Due to increased Holiday volume and limited hours out of warranty requests may result in longer response times.

 

Our office will be closed on New Year’s Day, January 1, 2026, and will reopen on Friday, January 2, 2026.

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Knowledgebase

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How much does custom artwork cost?

Category: Questions Before Buying

Please contact us for quotes if you're interested in custom artwork, as different arcade models and panels have varying costs. Custom artwork will add at least one week to construction time for arcade...

Adding ROMs to your arcade

Category: How To

We suggest using our Retro Reload search tool to add ROMs to your arcade. This is available directly in the Dream Arcades menu through the "Add New Games" menu option, or "Install New Games" on some o...

Is there a keyboard accessible on the arcade or do I need a wireless one?

Category: Hardware Questions

Our Vision 29, Vision 32, Vision 40, and Retro model arcades all include a keyboard accessible in a pull out drawer under the control panel. The cabaret and cocktail model arcades include their keyboa...

Dream Arcades: Support and Service Guidelines

Category: Knowledgebase

At Dream Arcades, we strive to take care of every customer for as long as they own their arcade. We've provided these guidelines so customers know how quickly and what types of support to expect. If y...

Downloaded games not appearing in menu

Category: Something Not Working?

We've identified an issue where arcade games downloaded through the Retro Reload search tool may fail to appear in the menu on a limited number of units. A small hotfix is available to download throug...

My arcade just downloaded an update. What's changed?

Category: Frequently Asked Questions

Our update notes can be found here on our website. These will be updated within a few days of any major patch being released. If you ever have any problems or questions regarding an update, please con...

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