Please, only call our sales staff if your arcade has just arrived or if you are experiencing delivery issues—for all other support requests please fill out a ticket, as our sales staff are not trained to handle support questions.
Priority is given to in-warranty support requests. However, currently free support is available for all Dream Arcades®, as well as limited free support for those purchased by a 3rd party.
All requests require a support ticket to be opened.
Out of waranty support will be delayed during the Holiday season.
If you have any difficulties with this form, or with obtaining support for your arcade, please e-mail our second level support team at:
techsupport@dreamarcades.com providing them your ticket number.
If you do not receive a confirmation of your ticket, check your spam folder.
Customer satisfaction is our highest priority. If you have questions or an issue with a product you have purchased from us, please let us know about it. If after contacting Dream Arcades® support, you feel your issue is not being handled appropriately, please e-mail:
mike@dreamarcades.com; be sure to include your original support ticket number or purchase date in your e-mail.
All media inquiries should be sent to:
media@dreamarcades.com
Notes:
If you have just received your arcade and it will not turn on or is damaged please note it on your airbill next to your signature and please call our sales line immediately. You do NOT need to open a support request.
If you have photos that are too large to attach to your ticket (over 10 MB in size), please open the ticket and then send the photos to: techsupport@dreamarcades.com.
In warranty requests are normally addressed in one business day. Out-of-warranty requests may take a day or two longer. If your arcade is in warranty and you do not receive a reply within two business days (or five for out-of-warrantee requests), please contact: support@dreamarcades.com., and be sure to include your ticket number.
